Amazon and Ebay Ecommerce Integration
The Distribution365 solution uses the web site as a hub where we download/upload orders/courier data between Amazon and eBay using their API's and communicate with a back-office, logistics, fulfilment centre via XML to co-ordinate the proceses. We poll Amazon and eBay regularly to collate orders, then twice a day courier, tracking data, etc is pushed back up and on to the customer so they can monitor the order progress.
We have built in exception monitoring and send out emails to support staff if anything is detected or data does not look correct. We have an interactive dashboard where admin users can query the API's in real time to do one off checks or just see how the order profile is looking.
Timing is crucial as eBay and Amazon set hard targets for suppliers in terms of data updates to the customer.
My Silversands
My Silversands
https://www.mysilversands.com
Villa rental website with 128 exclusive properties overseas.
In 2009, I moved my business from a company in India, and engaged Impact Technology to maintain and develop my vacation rental website. Since then the website has undergone many large changes from a complete redesign, to simplifying booking functionality and enhancing usability features. There have also been many back end changes, simplifying key administration tasks, including the creation of a variety of complex reporting and financial functions.
More recently we have been focused on social aspects and enhancing the delivery of guest services to our customers before arrival and during their stay. Impact have developed bespoke forums for us so that guests can ask questions of other guests prior to booking, and integrated live chat software to the website to support pre-sales. We are about to launch a bespoke private messaging system that will allow guests to communicate, both with each other and key members of staff, before, during and after their visit.
I have found Impact’s input into all of these changes invaluable. Andy will always find the most efficient and budget conscious solution to a problem, and Jo has often been a sounding board for looking at things from the customers perspective. Thus far it’s been a mutually beneficial relationship and I am confident it will continue to be so.
Prem Chadeesingh, Managing Director