The business requirement
Sesame Financial Services Network needed a way to find archived paper records and request scanned copies through a web application, supporting its document retrieval and complaints workflows.
Development and integration
The database connected document indexing and searches with scanning requests and controlled online access. This historical project shows how a paper archive can be made available through a software workflow without requiring every document to be scanned before it is needed.
Planning a related project? Explore our bespoke software development services, browse more customer projects or discuss your requirements with Impact.
Original project detail
Scan On Demand Development for Sesame Financial Services Network
Sesame provides back office services for over 7,000 Independent Financial Advisors (IFA). They offer credit checking, financial products, services, insurance and complaints handling. In 2006 Sesame sold over £23billion worth of mortgages through their IFAs and provided document storage facilities for paper records such as application forms, letters and general correspondence – representing over 25 million sheets of paper.
We developed a highly secure web based system that allowed records to be indexed, searched and scanned and the images accessed on-line within 8 hours. This saved the complaints department from trawling through 80,000 boxes of documents, which they needed to access to process claims, and enabled them to hit their targets by processing their claims within the agreed timescale. This has saved Sesame many £Millions of pounds a year.
