Scan On Demand Development for Sesame Financial Services Network
Sesame provides back office services for over 7,000 Independent Financial Advisors (IFA). They offer credit checking, financial products, services, insurance and complaints handling. In 2006 Sesame sold over £23billion worth of mortgages through their IFAs and provided document storage facilities for paper records such as application forms, letters and general correspondence – representing over 25 million sheets of paper.
We developed a highly secure web based system that allowed records to be indexed, searched and scanned and the images accessed on-line within 8 hours. This saved the complaints department from trawling through 80,000 boxes of documents, which they needed to access to process claims, and enabled them to hit their targets by processing their claims within the agreed timescale. This has saved Sesame many £Millions of pounds a year.
My Silversands
My Silversands
https://www.mysilversands.com
Villa rental website with 128 exclusive properties overseas.
In 2009, I moved my business from a company in India, and engaged Impact Technology to maintain and develop my vacation rental website. Since then the website has undergone many large changes from a complete redesign, to simplifying booking functionality and enhancing usability features. There have also been many back end changes, simplifying key administration tasks, including the creation of a variety of complex reporting and financial functions.
More recently we have been focused on social aspects and enhancing the delivery of guest services to our customers before arrival and during their stay. Impact have developed bespoke forums for us so that guests can ask questions of other guests prior to booking, and integrated live chat software to the website to support pre-sales. We are about to launch a bespoke private messaging system that will allow guests to communicate, both with each other and key members of staff, before, during and after their visit.
I have found Impact’s input into all of these changes invaluable. Andy will always find the most efficient and budget conscious solution to a problem, and Jo has often been a sounding board for looking at things from the customers perspective. Thus far it’s been a mutually beneficial relationship and I am confident it will continue to be so.
Prem Chadeesingh, Managing Director